Refund policy

Last updated: August 7, 2026

This Refund and Return Policy applies to eligible purchases made through the ROKVAR storefront. The contracting merchant is HK XINLONGWEI TRADE LIMITED. Nothing in this Policy limits mandatory consumer rights that cannot lawfully be waived.

14-day return window

You may request an eligible return within 14 days after documented delivery. To qualify, an electric dirt bike must be unused, in the condition in which it was received, and complete with its original packaging, manuals, keys, charger, accessories, and other supplied items. Proof of purchase is required.

Used vehicles and warranty issues

A vehicle that has been ridden, registered, modified, damaged after delivery, or otherwise used is not eligible for an ordinary change-of-mind return. A suspected defect or covered product issue should be submitted through our Warranty & Claims process instead.

Request authorization before returning anything

Email sales@79bikeofficial.com with your order number, reason for the request, and clear photos of the vehicle, packaging, serial number, and any reported damage. Do not ship a product until you receive written approval and return instructions. The approved return address may be different from our registered business address.

An unauthorized return may be refused. If an unauthorized shipment must be sent back to you, you are responsible for the resulting carrier and handling costs, subject to applicable law.

Return shipping and delivery damage

For an approved change-of-mind return, the customer is responsible for return shipping, suitable insurance, secure packaging, and carrier risk until the item is received. If we confirm that we sent the wrong item or that an item arrived damaged in transit, we will arrange or reimburse reasonable approved return transportation.

Inspect the shipment at delivery when possible and report visible freight damage promptly. Keep the vehicle, packaging, pallet or crate, delivery documents, photos, and video until the claim is resolved.

Inspection and loss in value

Returned items are inspected before approval. If a vehicle or its packaging is incomplete, opened beyond what is reasonably necessary for inspection, damaged, assembled, or reduced in value, a deduction may apply. Depending on the condition, a loss-in-value deduction is typically around 15% but may be lower or higher when supported by the actual condition and permitted by law.

Cancellations and refused delivery

Before shipment: an approved cancellation may be subject to a payment-processing charge of up to 3% where lawful and where that cost is not recoverable.
After shipment or for refused delivery: a cancellation may be subject to a 10% restocking and processing charge plus non-refundable outbound, return, redirection, storage, or other carrier costs, where lawful.

Exchanges

Like-for-like replacement is generally reserved for an item confirmed as defective on arrival or damaged in transit. Availability and the approved remedy are confirmed in writing after review.

Accessories

Accessories are final sale unless they are defective on arrival, damaged in transit, or otherwise returnable under mandatory law. Compatibility questions should be confirmed before purchase.

Refunds

After an authorized return is received and inspected, we will notify you whether the refund is approved and identify any permitted deduction. Approved refunds are submitted to the original payment method within 7 business days. Your bank or payment provider may need additional time to post the credit.