Owner support
Warranty assistance
ROKVAR helps original purchasers document eligible product issues, confirm the written coverage supplied with the order, and coordinate remote technical review.
Coverage follows your written order terms
Warranty periods and covered components vary by product and manufacturer. The product page, order confirmation, owner's documentation, and any written terms supplied with your order control. Where a selected electric motorcycle is sold with a 12-month limited warranty, that period begins on the documented delivery date and applies only to eligible manufacturing defects.
Who can request assistance
- The original purchaser named on the ROKVAR order.
- A purchaser who can provide the order number and proof of delivery.
- A purchaser who can provide clear photos, video, diagnostic information, and the product serial number when requested.
How a claim is reviewed
- Contact ROKVAR with your order number and a clear description of the issue.
- Provide photos, video, error codes, and basic diagnostic results requested by the support team.
- The evidence is reviewed remotely with the relevant technical or manufacturer support contact.
- If the claim is approved, the written resolution may include troubleshooting, an eligible replacement component, or another remedy stated in the applicable warranty terms.
ROKVAR does not operate a walk-in service center. Remote diagnosis or work by a qualified local technician may be required. Do not authorize paid repair work until the proposed work and reimbursement terms have been confirmed in writing.
Common exclusions
- Normal wear, routine maintenance, cosmetic damage, tires, brake pads, chains, grips, and other consumable items unless the written warranty says otherwise.
- Accident damage, racing, stunt use, misuse, neglect, improper storage, corrosion, flooding, or exposure beyond the product's documented limits.
- Unauthorized modification, tuning, disassembly, or use of incompatible chargers, batteries, controllers, accessories, or replacement parts.
- Incorrect assembly, maintenance, installation, or repair that does not follow the owner's documentation.
- Products with removed, altered, damaged, or unreadable serial numbers.
- Damage caused during customer-arranged transport after delivery.